HappyTestr operates on a performance-based payment model: you pay 50% upfront and 50% only after successful delivery. This policy explains when refunds apply.
1. Our Payment Model
All HappyTestr services require an upfront payment of 50% of the total service price. The remaining 50% becomes due only upon successful completion and delivery of the service.
2. Refund Eligibility
Full Refund of Upfront Payment
You are eligible for a full refund of your upfront payment if:
- We are unable to assemble the required testers for your Closed Testing order.
- We cannot begin your testing within 5 business days of order confirmation.
- A technical failure on our platform prevents delivery of your service.
- You cancel your order before testing has commenced (within 24 hours of placement).
Partial Refund
A partial refund may be issued if testing commenced but was unable to be completed due to circumstances within our control.
No Refund
Refunds are not issued in the following cases:
- Testing has been successfully completed and a report or status has been delivered.
- You failed to provide necessary access (app access, testing track invitation) within 3 business days of being requested.
- Your application was rejected by Google Play or another platform for reasons unrelated to our testing service.
- You change your mind after testing has begun.
3. How to Request a Refund
To request a refund, contact us at support@happytestr.com with your order ID and reason. We aim to review all refund requests within 3 business days.
4. Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider. Razorpay may take additional time to credit your original payment method.
5. Contact
Questions? Reach us at support@happytestr.com or visit our Contact page.